Log in, enter, done!

With a comprehensive upgrade of the digital I.Q. customer portal, SAF-HOLLAND is taking another step towards digitalisation and service optimisation. The portal impresses with a significantly more user-friendly service report and additional functions that will save customers valuable time in the future.

An unplanned service call can quickly become a test of patience. This makes it all the more important that the reporting process runs smoothly – ideally digitally. The online service report on the enhanced SAF-HOLLAND I.Q. Portal does just that. Thanks to intelligent input aids and new interactive functions, the reporting process is simpler, faster and clearer. ‘The further development of the SAF-HOLLAND I.Q. portal is an important component of our digital strategy,’ explains Roman Seitz, Director of Service EMEA at SAF-HOLLAND. ‘We want to offer our customers digital solutions that make their everyday work easier.’

At the heart of the new release is the revised online service report, which now allows service cases to be reported digitally even more efficiently. Fleet operators and workshops benefit, among other things, from the fact that once information such as address data has been entered, it is stored in the system and automatically transferred to the next service case. Technical data for the respective fleet can also be entered individually in advance. This not only makes data entry easier, but also ensures that all relevant information is directly available in an emergency.

In addition to master data, media such as photos and videos can now also be uploaded directly in the service report to visually document a service case. If an entry is interrupted, the user can later pick up exactly where they left off – without any loss of data. A transparent overview of all requests made has also been integrated. Here, the current processing status can also be conveniently viewed.

The SAF-HOLLAND I.Q. Portal is not only a tool for service requests, but also bundles other digital services from SAF-HOLLAND under one roof. For example, the portal includes the electronic spare parts catalogue ‘Parts on Demand’ (POD), which provides access to serial numbers and spare parts data, among other things. In addition, the I.Q. Training section offers numerous e-learning courses that prepare or supplement classroom training. Under Knowledge Centre, customers will find a central knowledge database where technical documentation and data sheets can be found quickly and easily using a smart search function.

The new SAF-HOLLAND I.Q. Portal is accessible at https://portal.safholland.com/ and represents another cornerstone in SAF-HOLLAND's digitalisation strategy. The aim is to further improve customer service, simplify processes and significantly increase accessibility to relevant information. ‘The SAF-HOLLAND I.Q. Portal is much more than a tool for service processing,’ says Roman Seitz. ‘It is a digital knowledge and service platform that supports our customers in their everyday work – whether they are searching for spare parts, training new employees or looking for technical documentation.’